FAQ
Orders & Shopping
How do I place an order on Vegaelle?
Simply browse our collection of shirts, skirts, pants, and trousers, select your desired size and color, and click "Add to Cart." Once you have finished shopping, proceed to checkout and follow the prompts to complete your purchase. No account creation is required.
Can I modify or cancel my order after placing it?
We aim to process orders quickly. If you need to modify or cancel your order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request, though changes may not be possible once an order has been shipped.
Do I need an account to shop?
No account is required. You can complete your purchase as a guest. Simply provide your shipping and payment details at checkout.
How can I check the status of my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your delivery through the carrier's website. If you have any questions, feel free to reach out to us at [email protected].
Sizing & Fit
How do I choose the right size?
Each product page includes a detailed size chart with measurements for shirts, skirts, pants, and trousers. We recommend comparing these measurements with a similar garment you already own for the best fit. If you are between sizes, we suggest sizing up for a more relaxed fit.
Are your sizes true to standard sizing?
Our garments are designed to follow standard sizing conventions. However, fits may vary slightly depending on the style and fabric. Please refer to the individual product descriptions and size charts for specific fit details.
Do you offer extended sizes?
We strive to offer a diverse range of sizes across our collections. Availability may vary by style. Please check the individual product pages for the full range of sizes offered.
Shipping & Delivery
Where do you ship?
We currently offer shipping to a wide range of domestic and international destinations. Shipping options and availability will be displayed at checkout based on your location.
How long will my order take to arrive?
Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout. Please note that processing times may be longer during peak seasons or promotional periods.
What are the shipping costs?
Shipping costs are calculated based on your delivery address, order weight, and selected shipping method. The exact cost will be displayed at checkout before you complete your purchase.
Do you ship internationally?
Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
Returns & Exchanges
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. To initiate a return, please contact us at [email protected] with your order number and reason for return.
How do I exchange an item?
If you would like to exchange an item for a different size or color, please contact us at [email protected]. Exchanges are subject to product availability. We will guide you through the process.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. In such cases, we will provide a prepaid return label.
How long does it take to process a refund?
Once we receive and inspect your returned item, please allow 5–10 business days for your refund to be processed. Refunds will be issued to the original payment method. You will receive a confirmation email once your refund has been completed.
Products & Care
What materials are your garments made from?
Our shirts, skirts, pants, and trousers are crafted from a variety of high-quality materials, including cotton, linen, polyester blends, and more. Specific material details are listed on each product page.
How should I care for my Vegaelle garments?
Care instructions are included on the label of each garment. We generally recommend machine washing in cold water and tumble drying on low, or hanging to dry, to preserve fabric quality and fit. Always follow the specific care instructions provided.
Are your products restocked if they sell out?
Popular items may be restocked based on availability. If a product you are interested in is sold out, please check back periodically or contact us at [email protected] for more information.
Payment & Security
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods as displayed at checkout. All transactions are processed through encrypted, secure payment gateways.
Is my payment information secure?
Yes. We use industry-standard SSL encryption to protect your personal and payment information. Your data is never stored on our servers and is processed securely by our payment partners.
Contact Us
How can I reach Vegaelle customer support?
For any questions, concerns, or assistance, please email us at [email protected]. Our team is committed to responding to your inquiry as quickly as possible.