Refund policy

Refund Policy

At Vegaelle, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be issued for products purchased from our online store, including Shirts, Skirts, and Pants & Trousers.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that:

• The request is made within 30 days of receiving your order.
• The item is unused, unworn, and in the same condition that you received it.
• The item is in its original packaging with all tags attached.
• Proof of purchase is provided, such as your order confirmation email.

2. Non-Refundable Items

The following items are not eligible for a refund:

• Items marked as final sale or clearance.
• Gift cards.
• Items that have been worn, washed, altered, or damaged after delivery.
• Items returned without prior authorization.

3. How to Request a Refund

To initiate a refund, please contact our support team at [email protected] with your order number and reason for the refund. Our team will review your request and provide further instructions within 2–3 business days.

4. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7–10 business days. Please note that processing times may vary depending on your payment provider.

5. Return Shipping Costs

Customers are responsible for covering the cost of return shipping unless the item received was defective or incorrect. In such cases, Vegaelle will provide a prepaid return label or reimburse reasonable shipping costs.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund for the original item and place a new order for the desired product.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the item and your order number. We will arrange for a replacement or refund at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please check with your bank or payment provider first. If the refund is still not visible, contact us at [email protected] and we will assist you promptly.

9. Policy Updates

Vegaelle reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will apply to purchases made after the date of posting.

If you have any questions regarding our Refund Policy, please reach out to us at [email protected]. We are here to help.