Shipping policy
At Vegaelle, we are committed to delivering your orders accurately and efficiently. This Shipping Policy outlines the terms and conditions for shipping on all purchases made through our online store.
Shipping Method
We currently offer one shipping method:
- Standard Shipping — available for all orders within our supported delivery regions.
Shipping Rates
Shipping charges are calculated based on the destination and the total weight of your order. The applicable shipping fee will be displayed at checkout before you complete your purchase.
Please note that free shipping is not available on any orders. All orders are subject to the applicable Standard Shipping fee.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Estimated Delivery Time
Delivery times may vary depending on your location and external factors such as carrier delays, customs processing, or weather conditions. Estimated delivery windows are provided for reference only and are not guaranteed.
Shipping Destinations
We currently ship to the regions listed at checkout. If your location is not available during checkout, we regret that we are unable to ship to that destination at this time.
Tracking Your Order
After your order has been shipped, you will receive a tracking number via email. You may use this number to monitor the status of your shipment through the carrier's tracking system.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete before placing your order. Vegaelle is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.
Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us at [email protected] as soon as possible. We will work with the carrier to investigate the issue and determine the appropriate resolution.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping fee. Vegaelle has no control over these charges and cannot predict their amount.
Contact Us
If you have any questions regarding our Shipping Policy or your order, please reach out to us at [email protected]. Our team will be happy to assist you.