Tracking order
At Vegaelle, we want you to stay informed about your purchase from the moment it leaves our warehouse until it arrives at your door. This page explains how to track your order for Shirts, Skirts, Pants & Trousers, and what to do if you need assistance.
How Order Tracking Works
- Order Confirmation
After you place an order, you will receive an order confirmation email at the address provided during checkout. This confirms that we have received your order and are preparing it for shipment. - Shipping Confirmation
Once your order has been dispatched, we will send you a shipping confirmation email. This email includes your tracking number and a link to the carrier’s tracking page, when available. - Tracking Number Activation
Tracking numbers may take 24–72 hours to become active in the carrier’s system after shipment. If your tracking information is not yet available, please check again later. - Delivery Updates
You can monitor your package’s progress directly through the carrier’s website using the tracking number provided. Status updates may include: label created, in transit, out for delivery, delivered, or exception.
Where to Find Your Tracking Number
Your tracking number is included in the shipping confirmation email sent to the email address used at checkout. If you cannot find this email, please check your spam or junk folder. If you still cannot locate it, contact us at [email protected] with your order number, and we will assist you.
Track Your Package with a Third-Party Tracking Service
If you have a tracking number but are unsure which carrier is handling your delivery, or if you want a single place to monitor multiple shipments, you can use a reliable third-party tracking website such as 17TRACK.
17TRACK
17TRACK supports many international carriers and can automatically detect the carrier based on your tracking number.
Link: https://www.17track.net
How to use it:
- Open https://www.17track.net .
- Enter your tracking number in the search field.
- Click the track button.
- If prompted, select the correct carrier or allow the site to detect it automatically.
- Review the latest tracking status and movement history.
Tracking Status Meanings
- Label Created / Pre-Shipment: The carrier has been notified, but the package has not yet been scanned.
- In Transit: The package is moving through the carrier’s network.
- Out for Delivery: The package is with the local delivery courier and is expected to arrive soon.
- Delivered: The package has been delivered to the address provided at checkout.
- Exception / Delayed: There may be a delay, address issue, or customs review. Please monitor the tracking page for updates.
If Your Tracking Has Not Updated
If your tracking information has not updated for several days, please consider the following:
- Tracking can pause during weekends, holidays, or when a package is in transit between carrier facilities.
- International shipments may take longer to update due to customs processing.
- If the tracking status shows no movement for more than 7–10 business days, contact us at [email protected] with your order number and tracking number.
Incorrect or Missing Tracking Information
If your shipping confirmation email does not include a tracking number, or if the tracking number appears invalid, please contact us at [email protected]. Include your order number and the email address used to place the order so we can investigate promptly.
Delivery Issues
If your tracking status shows “Delivered” but you have not received your package, please:
- Check around your delivery address, including with neighbors or building management.
- Confirm that your shipping address in the order confirmation email is correct.
- Contact the carrier directly using the tracking number for more information.
- If you still need help, contact us at [email protected].
Contact Us
For any order tracking questions regarding Shirts, Skirts, Pants & Trousers, please email [email protected]. To help us assist you quickly, include your order number and tracking number when available.